Monday, July 23, 2012

Dibrugarh University - Business communication I (Nov ' 2011)

2011 (November)
Commerce (General/Speciality)
Course: 101
Full marks: 80
Time: 3 hours
1.       Select the right alternative: (1x4=4)
(a)    Communication network in any organisation is
(i)      Internal and external
(ii)    Verbal and written
(iii)    Oral and nonverbal

(b)   The person who initiates the communication process is called
(i)      Decoder
(ii)    Encoder
(iii)   messenger

(c)    For successful presentation, the first stage is
(i)      Exercising self-control
(ii)    Preparation of the material
(iii)   Taking control of the audience

(d)   Interactive meetings can be held through videoconferencing by a group of people and individuals in
(i)      Same location
(ii)    Distant location
(iii)   Different locations

2.       Find out which statement is true and which one is false: (1x4=4)
(a)    Feedback is the message sent by the decoder to the encoder.
(b)   Upward and downward flow of messages constitutes vertical communication.
(c)    In oral presentation, problem arises when the size of audience is small.
(d)   Modern business operations and organisations are not confined to local limits.

3.       Write answers to the following questions in about 100 words: (4x4=16)
(a)    Account for the growing importance of communication in modern business organisations.
(b)   List four barriers to communication.
(c)    Distinguish between oral communication and written communication.
(d)   What are the advantages of using internet in modern business communication?

4.       (a) Define communication. Explain various forms of communication. (2+9=11)
Or
(b) What is feedback? Write briefly on the importance of feedback in the communicative process. (2+9=11)

5.       (a) Describe briefly the communication network of a modern business organisation. 11
Or
(b) Discuss how the barriers to communication can be overcome. 11

6.       (a) What are the basic purposes of oral presentations? Write briefly about the role of visuals aids as support to oral presentations. (3+9=12)
Or
(b) Write briefly about the characteristics of a good speech. How would you differentiate between a speech and a presentation? (9+3=12)

7.       (a) What is nonverbal communication? State the visual elements of nonverbal communication. (2+9=11)
Or
(b) What is the difference between “Listening” and “Hearing”? What are the principles of effective listening? (2+9=11)

8.       (a) Describe various steps to be followed for sending an e-mail. 11
Or
(b) Write briefly about the advantages and disadvantages of videoconferencing as a means of modern communication. 11

Labels

Absorption Costing (1) Accountancy (4) accounting for partnership firms (3) Accounting for Share Capital (3) accounts of non trading concern (3) advanced financial accounting (14) AHSEC (108) ahsec 11 (47) ahsec 12 (60) ahsec notes (104) AHSEC Question Papers (33) Assam Slet (10) bcfm (11) bills of exchange (6) branch accounting (3) Budgetary Control (3) Budgetary Control Notes (2) business communication (28) Business Environment Notes (12) business regulatory framewrok (49) Business Statistics Notes (25) cash flow statement (5) cbse 12 (19) cbse notes (27) commerce (13) company law (23) corporate accounting (33) corporate laws (14) cost accounting (63) cost and management accounting (34) cpt (36) cpt 200 (7) cpt notes (30) dibrugarh university (1113) dibrugarh university notes (597) dibrugarh university question paper (454) dibrugarh university solved papers (225) dibrugarh university syllabus (47) direct tax law (49) eco - 01 (4) ECO - 02 (2) ECO - 03 (2) ECO - 05 (6) ECO - 06 (1) ECO - 07 (1) eco - 08 (4) eco - 09 (1) ECO - 10 (2) ECO - 11 (3) ECO - 12 (7) ECO - 13 (2) ECO - 14 (4) entrepreneurship (14) fianancial accounting (3) financial accounting (48) Financial Accounting Notes (15) financial management (18) Financial statements analysis (14) funds flow statement (3) guwahati university (289) guwahati university syllabus (52) Hire Purchase (5) Human Resource Management (11) icwai (38) icwai notes (39) ignou solved assignments (83) ignou solved question papers (121) income from house property (5) income from salary (4) Income Under the head Salaries (11) information technology (10) Installment Purchase (4) issue of shares (4) kkhsou (13) M.com (62) Management Accounting Notes (31) MCQ (11) paper I (1) paper II (9) paper III (1) principle of business mangement (16) Principles of Marketing Notes (16) royalty accounts (3) sale of goods act (8) semester I (151) Semester II (154) semester III (81) semester IV (149) semester V (111) semester VI (91) slet (13) Slet Ne (10) Small Business Management (7) solved assignments (22) UGC - NET: Commerce (08) (14) UGC - NET: Commerce (08) Paper II (3) UGC - NET: Commerce (08) Paper III (14) ugcnet solved question papers (23) Variance Analysis Notes (1)