Wednesday, May 06, 2015

Types of Communication - Verbal, Written and Non-Verbal Communication

Types of Communication
There are three main types of communication media through which the employee or the managers can easily communicate.
(i) Oral or Verbal Communication: Oral communication is the face to face communication between individuals. In dealing face-to-face, we can judge how the other party is reacting, get immediate feedback, and answer questions to avoid any misunderstanding. Some of the electronic and non-electronic devices such as telephones, cell-phones (mobiles), walkie–talkie, speakers, and audio-video presentations are some of the examples used in verbal communication.
(ii) Written communication: Most formal communication takes place in a written –form. It is a tangible record of communication, messages, enquiries and instructions. Written communication is transmitted through written words in the form of letters, circulars, memos, reports, handbooks, manuals etc... Written communications are permanent, tangible and verifiable. A record is maintained and, both the sender and the receiver have access to the records for further clarification.
(iii) Non-Verbal Communication: Non-verbal communication (NVC) refers to messages sent through human actions and behaviour rather than through words. It is a communication exchange that does not use words or that uses words to carry more meaning than the strict definition of the words themselves. It often relies on facial expression, body movements, gestures, eye- contact, handshakes, dress, posture, inflections etc

Difference between verbal and non-verbal communication